Assistant Technical Support Representative

TL;DR

Assistant Technical Support Representative: Providing first-line technical support and troubleshooting for internal applications and systems with an accent on customer service and incident resolution. Focus on managing incoming tickets, documenting issues, and collaborating with IT teams to ensure system reliability.

Location: Must be based in the United States

Salary: $17.36 - $27.76 per hour

Company

hirify.global is a Fortune 500 company providing quality supplies and infrastructure solutions across various industries, committed to building better homes and businesses.

What you will do

• Serve as the primary point of contact for internal associates via phone, chat, and self-service channels.
• Troubleshoot and resolve incidents using knowledge base tools and personal technical expertise.
• Document all reported issues and resolutions accurately in the ticketing system.
• Escalate complex problems to specialized support teams when necessary.
• Maintain strong relationships within the IT department and adhere to corporate policies.
• Multitask effectively while managing fluctuating ticket volumes.

Requirements

• Must be based in the United States
• 0-2 years of relevant experience in a technical call center or equivalent education.
• Basic knowledge of SQL and experience with ticketing systems.
• Familiarity with software development or troubleshooting in languages like Java, React, or Python.
• Experience with Active Directory, SaaS tools, and Microsoft Office products.
• Strong communication and customer service skills with a self-starter mindset.

Culture & Benefits

• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off and paid parental leave.
• Mental health coverage and family building benefits.
• Inclusive work environment with associate discounts and community involvement opportunities.