Customer Success Specialist (Project Management)

TL;DR

Customer Success Specialist (Project Management): Managing the customer lifecycle within Business Licensing with an accent on post-sales support, product training, and issue resolution. Focus on driving customer retention and satisfaction through effective relationship management and data-driven insights.

Location: Must be based in Clayton, MO, USA

Compensation: $57,400 - $98,350 USD

Company

hirify.global is a global provider of professional information, software solutions, and services for clinicians, accountants, lawyers, and tax, finance, audit, risk, compliance, and regulatory sectors.

What you will do

• Support complex customer onboarding processes and manage post-sales activities.
• Handle multiple customer inquiries and resolve intermediate technical issues.
• Conduct product training sessions to ensure effective solution engagement.
• Monitor and analyze customer usage patterns to identify trends.
• Document and communicate recurring customer feedback to internal teams.
• Collaborate with sales and support departments to address customer needs.

Requirements

• Must be based in or able to work onsite in Clayton, MO
• Proven experience in customer service or project management.
• Strong verbal and written communication skills.
• Intermediate proficiency with CRM and customer support software.
• Ability to analyze data to identify trends and insights.
• Must participate in interviews without AI tools or external prompts

Culture & Benefits

• Comprehensive medical, dental, and vision insurance plans.
• 401(k) retirement savings plan with company contributions.
• FSA/HSA accounts and commuter benefits.
• Tuition assistance program for professional development.
• Generous vacation, sick time, and paid parental leave.

Hiring process

• The process includes in-person interviews at a hirify.global office.
• Candidates are expected to demonstrate skills authentically without the use of AI tools or virtual backgrounds.