Head Of Service Delivery (Insurance)

TL;DR

Head of Service Delivery (Insurance): Managing end-to-end IT Service Delivery for a Lloyd’s of London insurer with an accent on ITIL framework and stakeholder management. Focus on leading Service Desk, Application Support, and driving continual service improvement across international jurisdictions.

Location: Hybrid (Central London, 3 days per week)

Salary: £650–£800 per day

Company

A leading Lloyd’s of London insurer providing insurance services across multiple international jurisdictions.

What you will do

• Take ownership of end-to-end IT Service Delivery across the organization.
• Lead and manage the Service Desk, Business Support, and Application Support functions.
• Partner with business stakeholders and technology teams to ensure high-quality service delivery.
• Drive continual service improvement (CSI) and operational excellence.
• Oversee all Change, Release, and Deployment activities.

Requirements

• Must have Lloyd’s of London experience.
• ITIL Foundation certification (or higher).
• Extensive experience leading IT Service Delivery within an ITIL environment.
• Strong understanding of IT Service Management (ITSM) best practices.
• Proven track record of managing technical support teams.
• Excellent stakeholder management and communication skills.

Culture & Benefits

• Senior leadership opportunity with significant impact on operational excellence.
• Competitive daily contract rate.
• Opportunity to work within the prestigious Lloyd’s of London market.