Application Support Analyst II (Fintech)

TL;DR

Application Support Analyst II (Fintech): Supporting General Ledger and Deposits software implementations with an accent on system configuration and customer training. Focus on coordinating between clients and programmers to ensure successful software installation and resolution of technical issues.

Location: Must live within approximately a 70-mile radius of offices in Allen, TX; Lenexa, KS; Springfield, MO; or Monett, MO

Company

A force for good in financial services, redefining how community banks and credit unions connect with their customers through cutting-edge digital banking solutions.

What you will do

• Manage the end-to-end installation process, including preparation and post-installation training.
• Perform system set-up, including parameter configuration and creation of processing job files.
• Provide functional software guidance and support to customers regarding product features and usage.
• Act as a liaison between customers and programmers to communicate needs and expectations.
• Track and resolve customer issues to ensure timely and accurate project delivery.

Requirements

• Minimum of 3 years of experience in applications analysis, support, or software implementation.
• Ability to travel at least 15%.
• Must be eligible to work in the US without immigration sponsorship (ineligible for H-1B or PERM).
• Must reside within 70 miles of specified office locations.

Nice to have

• Knowledge of the financial or credit union industry.
• Experience with JHA products or equivalent competitor software.
• Proficiency in Microsoft Office Suite and general information systems.
• Ability to analyze and convert business processes for system setup.

Culture & Benefits

• Comprehensive benefits package supporting physical, mental, and financial health.
• Culture based on a commitment to doing the right thing and fostering inclusion.
• Environment focused on technology modernization and fraud mitigation.
• Supportive team culture that empowers associates to rise to challenges.