Customer Success Manager (Retail Tech)

TL;DR

Customer Success Manager (Retail Tech): Managing services for IoT and SaaS solutions in collaboration with retail sector clients with an accent on SLA management, service performance, and contract renewals. Focus on building trust-based relationships, coordinating cross-functional teams, and driving continuous service improvement plans.

Location: Must be based in or near Cork, Ireland (Hybrid work schedule).

Company

hirify.global is a global leader in IoT and data technologies for commerce, dedicated to helping retailers and brands achieve digitalization for increased efficiency and sustainability.

What you will do

• Develop and maintain strong relationships to position the company as a key service partner.
• Monitor service commitments and ensure contractual compliance regarding support and maintenance.
• Coordinate with internal support, sales, and project management teams to ensure high-quality service delivery.
• Define and adjust Service Level Agreements (SLA/SLR) in consultation with stakeholders.
• Lead client steering committees to discuss performance metrics and improvement opportunities.
• Develop continuous improvement plans and proactively propose service evolutions to clients.

Requirements

• 2-5 years of proven experience in a Customer Success Manager role.
• Strong ability to understand customer needs and build trust-based relationships.
• Demonstrated expertise in client relationship management and retention.
• Growth mindset with experience in identifying upsell and cross-sell opportunities.
• Must be based in or able to work from the Cork, Ireland office location.

Culture & Benefits

• Competitive pay and shareholder equity programs.
• Flexible hybrid work schedule.
• Access to e-learning opportunities and professional workshops.
• Global mobility potential within an international organization.
• Supportive environment focused on employee well-being and respect.