Technical Support Engineer

TL;DR

Technical Support Engineer: Diagnosing and resolving complex software and hardware issues for customers across healthcare, higher education, and corporate environments with an accent on mission-critical troubleshooting, customer communication, and knowledge-base driven support improvements. Focus on SQL-based investigation, Windows/Linux environment support, and web/API issue resolution while driving process improvements for faster, higher-quality case outcomes.

Location: Atlanta, GA / Scottsdale, AZ - Hybrid (Remote and In Person)

Company

hirify.global provides integrated technology solutions for education, healthcare, and business campuses.

What you will do

• Troubleshoot software and hardware issues across hirify.global’s product portfolio for healthcare, higher education, and corporate customers.
• Diagnose complex technical problems and deliver comprehensive resolutions for mission-critical environments.
• Collaborate with internal teams to resolve escalated cases and ensure timely outcomes.
• Document solutions and contribute to a shared knowledge base to improve support efficiency.
• Drive process improvements that enhance support delivery and customer satisfaction.
• Act as a trusted technical advisor to customers with diverse technical backgrounds.

Requirements

• 2–4 years of technical support or software troubleshooting experience.
• Practical experience in information technology, engineering, or a related technical field.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent written and verbal communication skills, including explaining technical concepts to non-technical users.
• Experience with SQL databases and basic query writing.
• Familiarity with Windows and/or Linux server environments.

Nice to have

• Experience in healthcare, higher education, or financial services technology.
• Knowledge of payment processing systems and PCI compliance.
• Understanding of network fundamentals (TCP/IP, DNS, firewalls).
• Experience with enterprise software integrations and APIs.
• Experience with ticketing systems and customer support tools.
• Previous experience in mission-critical environments.

Culture & Benefits

• Flexible time off including paid holidays and volunteer time.
• Robust health, dental, and vision insurance plans from the first day of employment.
• Employer-paid life insurance/AD&D and short-term and long-term disability insurance.
• Flexible spending account (FSA) or health savings account (HSA), plus an EAP.
• Matched 401(k) and an employee stock purchase plan.
• Occasional evening/weekend work may be required; some travel may be required (typically <5%).