Customer Success Specialist

TL;DR

Customer Success Specialist (SaaS/Hospitality): Managing the customer lifecycle and ensuring long-term success for merchants using the In-Store platform with an accent on retention, product adoption, and ROI demonstration. Focus on building trusted advisor relationships, preventing churn, and collaborating cross-functionally to optimize business outcomes for hospitality clients.

Location: Singapore

Company

hirify.global is a powerful guest data and hospitality platform, now part of DoorDash, that empowers merchants to drive revenue and streamline operations through integrated CRM and marketing tools.

What you will do

• Manage a book of business to ensure strong customer health, adoption, and retention targets.
• Develop and execute success plans to help clients achieve their business objectives.
• Maintain data integrity and track key metrics, specifically demonstrating ROI to stakeholders.
• Become a platform expert, providing technical and business solutions to maximize client investment.
• Collaborate cross-functionally within the In-Store division to deliver high-quality service.

Requirements

• 2+ years of experience in Customer Success, Account Management, or the Hospitality industry.
• Excellent verbal and written communication skills.
• Proven ability to influence and present effectively to executive and C-level stakeholders.
• Experience building and implementing internal systems and processes.
• Strong project management skills with high attention to detail.
• Ability to thrive in a collaborative, customer-centric environment.