Field Service Technician (AI)

TL;DR

Field Service Technician (AI): Maintaining and installing retail computer vision hardware across customer sites with an accent on hardware diagnostics, preventative maintenance, and system configuration. Focus on meeting quality and speed KPIs while ensuring seamless operation of shelf-mounted camera systems in a retail environment.

Location: Must be based in Kent, United Kingdom

Salary: £17 per hour (approx. £2,176/month based on 30 hours/week)

Company

hirify.global is an industry leader in retail AI, automating brick-and-mortar stores using deep-learning computer vision technology deployed at scale globally.

What you will do

• Diagnose, install, replace, and configure camera hardware at customer sites.
• Conduct routine preventative maintenance to identify and resolve potential issues.
• Respond to service calls and ensure adherence to customer SLAs.
• Maintain accurate records of service activities and parts usage.
• Install hardware on shelves, ceilings, and equipment according to specifications.
• Operate power tools safely to complete installations, including during night hours.

Requirements

• Valid UK driving licence and reliable transportation required.
• Proven experience in field service, installation, or construction.
• Strong technical aptitude and troubleshooting skills for hardware and software.
• Physical stamina to perform demanding tasks for up to 9 hours.
• Ability to work flexible hours, including nights and weekends.
• Attention to detail and ability to meet strict quality and speed KPIs.

Culture & Benefits

• 6-month fixed-term contract with potential for extension.
• Paid Time Off.
• Pension scheme.
• Sick leave.
• Opportunity to work with world-class retail partners and a mission-driven team.