Customer Contact Center Manager

TL;DR

Customer Contact Center Manager: Leading daily operations and performance of the contact center team with an accent on employee engagement, regulatory compliance, and service quality. Focus on driving strategic process improvements, managing operational budgets, and fostering a high-performance culture within a regulated financial services environment.

Location: Must be based in Hartford, CT

Salary: $78,990 - $98,740

Company

hirify.global is a leading financial services company committed to helping individuals and communities reach a better financial future through inclusive and purpose-driven action.

What you will do

• Manage daily contact center operations to ensure performance goals and service levels are met.
• Drive employee engagement, career development, and performance management for staff.
• Lead hiring, onboarding, and compensation decisions for the team.
• Ensure strict compliance with regulatory requirements and internal procedures.
• Execute strategic initiatives to improve operational efficiency and service quality.
• Monitor call queues and manage departmental budget performance.

Requirements

• Bachelor’s degree or equivalent experience required.
• 7+ years of experience in a related product area.
• 1–3 years of experience in a management or leadership role.
• Proven ability to manage multiple priorities and motivate teams.
• Strong organizational, communication, and influencing skills.
• Experience in a regulated financial services environment is preferred.

Culture & Benefits

• Comprehensive health, dental, vision, and life insurance plans.
• 401(k) savings plan with company matching up to 6%.
• Employer-paid cash balance retirement plan (4%).
• Tuition reimbursement up to $5,250 per year.
• 20 days of paid time off plus nine company holidays and a flexible Diversity Celebration Day.
• 40 hours of paid volunteer time per calendar year.