UK Onboarding Specialist (SaaS)

TL;DR

UK Onboarding Specialist (SaaS): Onboarding SMB customers to the hirify.global platform with an accent on personalised training and feature adoption. Focus on streamlining onboarding processes, mitigating churn risk, and collaborating with product teams to enhance the overall customer experience.

Location: Onsite in Copenhagen, Denmark

Company

hirify.global is an edtech company providing software for early-years childcare professionals to improve communication and reduce administrative stress.

What you will do

• Conduct virtual onboarding sessions and customised training meetings for new and existing customers.
• Promote feature adoption and educate customers to ensure they derive maximum value from the platform.
• Identify upselling opportunities and build meaningful relationships with decision-makers and stakeholders.
• Analyze client usage patterns and conduct check-ins to mitigate churn risk and assess satisfaction.
• Gather and relay customer feedback to product and development teams to drive improvements.
• Manage customer subscriptions and maintain accurate records of interactions and client health in the CRM.

Requirements

• Experience onboarding customers in a SaaS company.
• Excellent interpersonal and communication skills for customer engagement and internal collaboration.
• Ability to explain complex topics simply and proficiency in learning new technical tools.
• Data-oriented mindset with the ability to perform data analysis.
• Must be based in or able to work from the Copenhagen office.
• Passion for or experience in the Early Years childcare industry.

Nice to have

• Proactive and structured approach to work.
• Strong attention to detail.

Culture & Benefits

• High level of ownership and freedom to try new things backed by trust.
• Top-tier equipment provided, including noise-cancelling headphones.
• Onsite learning opportunities from peers, leaders, and coaches.
• Copenhagen HQ perks: daily buffet, well-stocked drinks fridge, and extensive office snacks.
• Active social calendar including board game nights, climbing, themed Friday bars, and quarterly events.

Hiring process

• Introductory call with the hirify.global team.
• GIA rational thinking test.
• Case study presentation and interview with the hiring manager.
• Final interview with the UK General Manager.
• Reference check.