Support Agent (B2B, Fintech)

TL;DR

Support Agent (B2B, Fintech): Providing technical and information support to business customers of a cryptocurrency payment platform with an accent on product expertise and customer success. Focus on resolving complex transactional issues, collaborating with product teams, and developing a comprehensive knowledge base.

Location: Remote

Company

hirify.global is a fintech company providing cryptocurrency payment and digital asset management solutions for businesses.

What you will do

• Provide high-quality information support to B2B customers to find optimal solutions for their needs.
• Act as a product expert, explaining complex technical concepts in simple, accessible language.
• Collaborate with development and product teams to address complex customer issues and improve the product.
• Apply Customer Success principles to identify pain points and generate feature requests based on customer interaction.
• Develop and maintain the knowledge base, FAQs, and Help Center articles to ensure information consistency.

Requirements

• Minimum 1 year of experience in B2B Customer Service.
• Strong written communication skills for customer chats and internal documentation in Confluence.
• Understanding of financial services, trading, cryptocurrency, and payment instruments.
• Analytical mindset with the ability to use support data to identify recurring issues.
• Attention to detail when handling financial and transactional queries.
• Fluency in English and Russian is required.

Culture & Benefits

• Remote work environment with a MacBook provided for work.
• Work schedule: 5 days per week with rotating morning and evening shifts.
• Flexible holiday schedule.
• Quarterly performance-based bonuses available after the probation period.
• Professional growth opportunities in various directions within a small team of highly skilled professionals.