Affiliate Support Agent (Fintech)

TL;DR

Affiliate Support Agent (Fintech): Managing affiliate inquiries and partner onboarding for a multi-asset brokerage with an accent on operational support and commission-related requests. Focus on ensuring excellent service standards, resolving complex partner issues, and maintaining high-quality communication across internal departments.

Location: Must be based in or willing to relocate to Larnaca, Cyprus (Hybrid work model: 2 days remote).

Company

hirify.global is an internationally acclaimed multi-asset broker providing cutting-edge trading tools and platforms to a global client base.

What you will do

• Serve as the primary point of contact for affiliates and Introducing Brokers (IBs).
• Manage support tickets, emails, and operational inquiries regarding partner accounts.
• Assist with affiliate onboarding, portal navigation, and tool access.
• Resolve commission and rebate-related queries.
• Coordinate with Sales, Finance, Compliance, and Product teams to address complex cases.
• Maintain accurate records and ensure adherence to service standards and compliance requirements.

Requirements

• Fluent English communication skills (written and verbal).
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office applications.
• Must be based in or willing to relocate to Larnaca, Cyprus.

Nice to have

• Experience in Customer Support, Affiliate Support, or Sales Support.
• Background in Forex, Financial Services, or FinTech.
• Experience with CRM or ticketing systems.
• Proficiency in additional languages.

Culture & Benefits

• Hybrid work model with 2 days working from home.
• Comprehensive health and life insurance.
• Provident fund after trial period.
• Up to 30 days of paid annual leave and birthday leave.
• Training and education allowance with Udemy Business access.
• Visa sponsorship and relocation assistance provided.