Customer Service Advisor - English Speaker (Late Shift) (E-commerce)

TL;DR

Customer Service Advisor (E-commerce): Providing high-quality support to global luxury fashion customers across multiple channels with an accent on case resolution and customer retention. Focus on resolving complex queries, optimizing the user experience, and coordinating with internal teams for localization.

Location: Porto, Portugal (Hybrid)

Company

hirify.global is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with the world's best brands and boutiques.

What you will do

• Act as the first point of contact for customers via email, phone, and chat.
• Provide expert advisory regarding products, services, and related inquiries.
• Take full ownership of case resolution following company processes and guidelines.
• Manage demanding customer interactions using professionalism and emotional intelligence.
• Collaborate with internal teams to identify and boost localization initiatives.
• Contribute to a positive team environment aligned with hirify.global values.

Requirements

• Minimum 1 year of experience in customer service, preferably in fashion or e-commerce.
• Excellent English proficiency (written and spoken).
• Proficiency in IT tools and Windows packages.
• Strong communication skills and the ability to resolve complex customer issues.
• Availability to work on late shifts.
• Strong organizational skills, critical thinking, and attention to detail.

Nice to have

• Passion for and knowledge of sports and sportswear.

Culture & Benefits

• Training and professional development opportunities.
• Flexible benefits program.
• Inclusive work environment committed to equal opportunities.