IT Support (Infrastructure)

TL;DR

IT Support (Infrastructure): Providing on-ground infrastructure maintenance and technical troubleshooting for the local office in Jordan with an accent on networking hardware and ticket-driven workflows. Focus on optimizing user experience, managing IT assets, and ensuring alignment with corporate security standards.

Location: On-site in Amman, Jordan

Company

hirify.global is the leading online food and groceries ordering platform in MENA, operating in 9 countries as part of the Delivery Hero network.

What you will do

• Maintain and troubleshoot local office infrastructure, including networking hardware, switches, firewalls, and server racks.
• Manage all support activities strictly through the ticketing system to ensure SLA compliance and tracking.
• Serve as the primary technical point of contact for Jordan-based users to maximize productivity.
• Oversee the full lifecycle of IT hardware and software assets using the IT Asset Management system.
• Collaborate with global IT teams to implement ITIL best practices and corporate security standards.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.
• 2–4 years of on-ground technical support experience with a focus on network infrastructure.
• ITIL Foundation certification (highly preferred or required).
• Foundational knowledge of network support, including configuration of switches, firewalls, and routing.
• Proficiency in ticket-driven environments (e.g., Jira Service Management) and asset management tools.
• Must be based in Amman, Jordan.

Nice to have

• Additional certifications such as CCNA or CompTIA Network+.
• Practical familiarity with AI tools to enhance internal IT workflows and automation.

Culture & Benefits

• Opportunity to work within a truly international network with engineering teams across 13 countries.
• Professional environment within the leading food ordering app in the GCC region.