Customer Service Supervisor (Agriculture)

TL;DR

Customer Service Supervisor (Agriculture): Supporting the Bulgarian Customer Service team to ensure high customer satisfaction and operational productivity with an accent on coaching CSRs and process optimization. Focus on driving operational effectiveness through continuous improvement of invoicing and rebates, and developing the team's professional capabilities.

Location: Sofia, Bulgaria

Company

hirify.global is a global industry leader and the world's first dedicated agriculture company focused on enriching the lives of producers and consumers.

What you will do

• Lead and support the Bulgarian Customer Service Representative (CSR) team to ensure business continuity and high service levels.
• Drive operational effectiveness through continuous process improvement in areas such as rebates, invoicing, and consignment.
• Coach and train CSRs to enhance their professional skills and resolve concerns regarding tools and processes.
• Identify improvement opportunities and implement action plans to address team-level issues.
• Manage support systems, reporting, and evaluate implementation plans for new proactive support tools.
• Collaborate with internal stakeholders (Supply Chain, HR, Finance) and external partners (Carriers, Distribution Warehouses).

Requirements

• Must be based in Sofia, Bulgaria.
• Minimum 3 years of experience in Customer Service or related departments.
• Proven people leadership and strong coaching skills.
• Fluency in English and Bulgarian.
• Strong technical skills in SAP, MS Office, and reporting tools.
• Strong written and verbal communication skills.

Culture & Benefits

• Opportunity to work with a global industry leader solving pressing agricultural challenges.
• Diverse and inclusive work environment where employees are empowered to bring their whole selves to work.
• Dedicated and customized resources for professional skill development and industry expertise.
• World-class benefits and competitive salary package.