Customer Support Specialist (B2B)

TL;DR

Customer Support Specialist (B2B): Providing operational support for Bulk Meal Programs and Smart Fridge solutions for corporate clients and end-users with an accent on ticket management and incident escalation. Focus on improving service reliability, coordinating between internal teams, and surfacing customer insights to optimize the B2B user experience.

Location: Remote (Must be based in Argentina or Peru)

Company

hirify.global is a first-of-its-kind platform that connects users with chef-crafted meals, expanding into B2B marketplace solutions for corporate and healthcare environments.

What you will do

• Manage inbound support requests via Zendesk or Salesforce for B2B clients and Smart Fridge end-users.
• Assist corporate administrators with bulk meal orders, scheduling, and delivery coordination.
• Troubleshoot Smart Fridge issues including app access, QR scanning, and payment processing.
• Investigate and escalate operational gaps related to food quality or system errors to tech and logistics teams.
• Analyze recurring ticket themes to provide feedback for product and operational improvements.
• Maintain accurate support records and contribute to internal knowledge base content.

Requirements

• 2–4 years of experience in customer support, operations support, or service delivery roles.
• Proficiency with ticketing platforms such as Zendesk and Salesforce.
• Strong written and verbal communication skills for interacting with both end-users and business clients.
• Ability to manage multiple priorities and tickets simultaneously in a fast-paced environment.
• Must be based in Argentina or Peru.

Nice to have

• Experience supporting B2B services, workplace programs, food service, logistics, or hospitality operations.
• Familiarity with mobile apps or connected hardware products.

Culture & Benefits

• Compensation paid in USD.
• 15 days of vacation per year plus 16 paid Argentinean holidays.
• Monthly healthcare stipend for your preferred provider.
• 4-week paid sabbatical after 5 years of service.
• Paid family leave and compassionate leave.
• Access to personalized English coaching and a comprehensive wellness/learning benefits platform.