Customer Service Representative - Mandarin and English (Interim)

TL;DR

Customer Service Representative - Mandarin and English (Interim): Resolving customer queries and mediating disputes between sellers and buyers across multiple channels with an accent on timely complaint handling and dispute resolution. Focus on delivering clear, empathetic support in Mandarin and English while working in a hybrid setup based in Lisbon.

Location: Lisbon, Portugal (commute to the Lisbon office and work in the office at least 2 days per week)

Salary: €18,000–€23,000 gross base per year

Company

hirify.global is a marketplace for buying and selling special objects.

What you will do

• Address and resolve customer queries (chat, email, phone, and social media) in a correct and timely manner.
• Mediator between sellers and buyers during disputes to find solutions that work for both parties.
• Manage customer complaints and ensure cases are handled end-to-end.
• Collaborate with Sales, Experts, and other departments to improve overall customer experience.
• Provide feedback from customer interactions to support service improvements.

Requirements

• 1 to 4 years of direct experience in customer service or content moderation; live channels experience is highly valued.
• Professional speaking and writing skills in Mandarin and English.
• Strong analytical and critical thinking skills.
• Ability to switch quickly between multiple customer channels (e.g., phone and email).
• Available to work 40 hours per week.
• Must commute to the Lisbon office and work in the office at least 2 days per week; flexible to work at least 2 weekends per month and on some public holidays.

Culture & Benefits

• Interim fixed-term 7-month contract starting September 2026, with possible extension based on performance and business needs.
• Health insurance from day 1 (including dental coverage) and access to a wellness network.
• Work From Home allowance and commuting coverage between home and the Lisbon office.
• Hybrid work model with a minimum of two office days per week.
• Learning and development initiatives with mentorship and clear development plans.