Customer Service Representative (Italian and English) (Interim)

TL;DR

Customer Service Representative (Italian and English) (Interim): Resolving customer queries for sellers and buyers, managing disputes and complaints, and delivering timely support across multiple channels with an accent on dispute mediation and high-quality customer experience. Focus on handling complex cases via chat, email, phone, and social media while working in a hybrid setup based in Lisbon.

Location: Lisbon, Portugal. Commute to the Lisbon office and work in the office at least 2 days per week. Flexible to work at least 2 weekends per month and on some public holidays.

Salary: €18,000–€23,000 annual gross base salary.

Company

hirify.global is a marketplace for buying and selling special objects.

What you will do

• Address and resolve customer queries in a correct and timely manner via chat, email, phone, and social media.
• Mediator between sellers and buyers during disputes to find solutions that work for both parties.
• Manage complaints and ensure cases are handled with empathy, patience, and clear communication.
• Collaborate with Sales, Experts, and other departments to improve overall customer experience.
• Provide feedback from customer interactions to identify improvements in customer service and platform support.

Requirements

• 1 to 4 years of direct experience in customer service or content moderation; experience with live channels is highly valued.
• Professional speaking and writing skills in Italian and English.
• Strong analytical and critical thinking skills.
• Ability to switch quickly between customer channels (phone and email).
• Available to work 40 hours per week.
• Based in Lisbon and able to commute to the office at least 2 days per week.

Culture & Benefits

• Interim fixed-term 7-month contract starting September 2026, with possible extension based on performance and business needs.
• Health insurance from day 1 (including dental coverage) and access to a wellness network.
• Work from home allowance and commuting coverage between home and the Lisbon office.
• Hybrid work model with a minimum of two office days per week for this role.
• Learning and development initiatives, mentorship, and clear development plans.

Hiring process

• Submit an English CV and cover letter.
• Interviews and evaluation of communication skills and customer support experience.
• Final decision based on fit for the role and performance expectations for the interim contract.