Workforce Management Analyst (Healthcare)

TL;DR

Workforce Management Analyst (Healthcare): Optimizing workforce performance across service and clinical operations with an accent on intraday management, forecasting, and resource allocation. Focus on monitoring volume and productivity, identifying operational trends, and providing actionable insights to ensure consistent service delivery.

Location: Remote (US). Not eligible for hire in AK, CA, CO, HI, NY, or WA.

Salary: $55,000 – $75,000 annually

Company

hirify.global is a clinical intelligence platform using agentic AI to optimize the speed, cost, and quality of healthcare delivery.

What you will do

• Monitor staffing levels and notify leadership of variances to ensure optimal service levels.
• Forecast staffing needs based on activity and volume for Intake and Clinical RN teams.
• Lead daily meetings with call center management to review performance trends and impacts.
• Analyze productivity and agent-level performance metrics to identify risks and opportunities.
• Manage overtime and voluntary time off recommendations based on operational needs.
• Prepare high-quality presentations and process flows for leadership decision-making.

Requirements

• 2–3 years of experience with WFM platforms such as NICE IEX, Verint, or Genesys WFM.
• Proven experience in call center and back-office operations.
• Advanced proficiency in Microsoft Excel or Google Sheets for custom modeling and data visualization.
• Strong understanding of forecasting, scheduling, and workforce optimization concepts.
• Bachelor's degree in Business, Mathematics, Computer Science, or a related field preferred.
• Must be based in the United States (excluding AK, CA, CO, HI, NY, and WA).

Nice to have

• Experience in Healthcare or utilization management.
• Proficiency with Salesforce.

Culture & Benefits

• Fully remote work arrangement with minimal travel (approx. 5%).
• Comprehensive health benefits including medical, dental, vision, life, and disability insurance.
• 401K retirement plan with company match, plus HSA and FSA options.
• Generous paid time off (up to 23 days per year) and company holidays.
• Paid parental leave (up to 14 weeks) and pet insurance.

Hiring process

• Preliminary phone screening with Talent Acquisition.
• Take-home technical exercise.
• Series of interviews with the Hiring Manager, Team, and Leadership.