IT Support Specialist (Infrastructure)

TL;DR

IT Support Specialist (Infrastructure): Providing on-ground maintenance and troubleshooting for local office infrastructure with an accent on networking hardware, switches, and firewalls. Focus on optimizing user experience, managing IT assets, and ensuring SLA compliance through a ticket-driven workflow.

Location: On-Site in Amman, Jordan

Company

hirify.global is the leading online food and groceries ordering platform in MENA, operating in 9 countries across the region.

What you will do

• Provide hands-on, on-site maintenance and troubleshooting for local networking hardware, switches, firewalls, and server racks.
• Manage all support activities through the ticketing system, ensuring issues are logged, categorized, and tracked.
• Act as the primary point of contact for Jordan-based users to resolve technical challenges and minimize downtime.
• Oversee the full lifecycle of IT hardware and software assets within the local branch.
• Collaborate with global IT teams to implement ITIL best practices and align operations with corporate security standards.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.
• 2–4 years of on-ground technical support experience with a focus on network infrastructure.
• Must be based in Amman, Jordan.
• ITIL Foundation certification (highly preferred/required).
• Practical experience in configuration and troubleshooting of switches, firewalls, and routing.
• Proficiency in ticket-driven environments such as Jira Service Management.

Nice to have

• CCNA or CompTIA Network+ certifications.
• Foundational understanding of AI tools and applications to enhance internal IT workflows.

Culture & Benefits

• Opportunity to work within a leading MENA platform as part of the global Delivery Hero network.
• Engagement with an international engineering environment spanning 13 countries.
• Focus on continuous service improvement and professional growth within ITIL frameworks.