Merchant Support Team Lead (Fintech)

#vacancy #merchants #support #payments #fintech #limassol

🚀 **Merchant Support Team Lead**

📍 Limassol, Cyprus (On-site)
💰 €5,000 NET
✈️ Full relocation support included (flight, accommodation, visa assistance)

We are looking for a **Merchant Support Team Lead** to manage a 24/7 support operation within a fast-growing payments company. You will lead a team, ensure smooth merchant operations, and maintain high-quality customer service standards.

**What you'll do:**
• Lead and coordinate Merchant Support Specialists (24/7 shifts)
• Oversee ticket handling, escalations, and SLA performance
• Ensure fast and accurate resolution of merchant issues
• Monitor payment flows and operational incidents
• Collaborate with Risk, Compliance, Tech, and Finance teams
• Improve support processes and team efficiency
• Handle complex escalations and key merchant cases
• Maintain service quality and customer satisfaction

**Requirements:**
• 3+ years in support / merchant support / fintech / payments
• Team lead or senior support experience is a strong plus
• Understanding of payment systems, disputes, and chargebacks
• Experience with ticketing systems
• Fluent English + Russian (required)
• Strong leadership and communication skills
• Comfortable with shift-based 24/7 operations

🌟 **We offer:**
• Office-based role in Limassol
• €5,000 NET salary
• Full relocation package (flight, accommodation, visa support)
• International and fast-paced environment
• Career growth in payments operations

📩 Apply via Telegram: **Показать контакты**