EDI Support Specialist

TL;DR

EDI Support Specialist (SaaS/Supply Chain): Providing hands-on support for EDI onboarding, implementation, and customer operations within a SaaS platform environment with an accent on configuring integrations and troubleshooting transaction sets. Focus on managing multiple parallel implementations, resolving data discrepancies, and ensuring operational stability for customer integrations.

Location: Must be based in the US

Company

Established in 2004, hirify.global is a technology and professional services firm specializing in innovative technology management solutions.

What you will do

• Manage multiple EDI implementations simultaneously while supporting customer onboarding activities.
• Configure, test, and validate EDI connections and integrations.
• Monitor and support EDI transaction sets including 832, 850, and 810.
• Troubleshoot integration issues, data discrepancies, and transaction failures.
• Serve as a primary point of contact for customer inquiries via email, meetings, and ticketing systems.
• Document configurations and track issues using Jira and HubSpot.

Requirements

• Must be based in the US
• 3+ years of experience supporting EDI implementations, onboarding, or integrations.
• Working knowledge of EDI X12 standards and transaction sets (832, 850, 810).
• Strong troubleshooting and analytical skills.
• Experience working directly with customers in a support capacity.
• Ability to manage multiple parallel implementations and priorities.

Nice to have

• Experience supporting SaaS platforms or cloud-based applications.
• Basic understanding of APIs and integration troubleshooting using Postman.
• Experience using HubSpot CRM and Jira.
• Background in foodservice, hospitality, or supply chain environments.

Culture & Benefits

• Fully remote work environment.
• Competitive salary package.
• Opportunity to work in a fast-paced, high-volume environment.
• Collaborative culture working with technical and project management teams.