Access Coordinator (Medtech)

TL;DR

Access Coordinator (Medtech): Managing user access and system maintenance for client software and medical platforms with an accent on HIPAA compliance and administrative support. Focus on troubleshooting access issues, coordinating user lifecycle management, and ensuring secure handling of protected health information.

Location: Must be based in Pasig, Metro Manila, Philippines

Company

hirify.global provides specialized administrative and technical support services for healthcare organizations.

What you will do

• Coordinate user access and maintenance for internal and external systems including EMR and practice management software.
• Troubleshoot and resolve user access issues, serving as the primary contact for support tickets.
• Manage the onboarding and termination process for users across all portals and systems.
• Maintain training documentation and patient handouts for practice portals.
• Configure and update phone systems, extensions, and voicemail settings.
• Ensure all activities comply with HIPAA standards and information security policies.

Requirements

• High school diploma or equivalent.
• 2-3 years of relevant administrative support experience including phone handling.
• Must be based in Pasig, Metro Manila, Philippines.
• Medium to advanced proficiency in Microsoft Word, Outlook, and Excel.
• Strong problem-solving skills and ability to handle sensitive information with discretion.
• Excellent written and verbal communication skills.

Nice to have

• Administrative experience in a medical office environment.

Culture & Benefits

• Professional work environment with a focus on healthcare data security.
• Opportunity to work in a structured administrative role within the medical technology sector.
• Collaborative team environment with clear operational procedures.