Digital Site Reliability Engineer— Madrid based

Location: Madrid, Spain; relocation is necessary to Madrid.

Company

hirify.global Hotel Group operates more than 1,460 hotels in operation and under development across 95+ countries through ten hotel brands.

What you will do

• Monitor the health, performance, availability, and business-critical customer journeys of brand web and mobile applications.
• Investigate and resolve complex L2/L3 incidents, application outages, and degraded performance issues.
• Identify service degradation proactively and perform root cause analysis with development teams.
• Implement corrective actions end-to-end and optimize operational support processes.
• Maintain runbooks, knowledge base articles, and support documentation.
• Improve operational visibility through dashboards, alerts, reporting, service health indicators, and monitoring coverage.

Requirements

• 2–3 years of experience in application support, site reliability, or service operations environments.
• Strong experience managing and troubleshooting complex L2/L3 incidents.
• Ability to investigate service degradation, performance issues, and availability incidents.
• Hands-on experience with observability and monitoring tools such as Dynatrace, Grafana, or New Relic.
• Exposure to cloud environments including Azure, AWS, or GCP.
• Professional English proficiency, spoken and written, is required.

Nice to have

• Understanding of modern web applications, APIs, microservices, and distributed systems.
• Familiarity with distributed tracing, synthetic monitoring, and digital experience monitoring.
• Knowledge of CI/CD pipelines, DevOps practices, or Agile methodologies.
• Strong communication skills for managing technical and business stakeholders during critical situations.
• Hospitality industry experience.
• Experience working in multidisciplinary, multicultural, and geographically distributed teams.

Culture & Benefits

• Growth, learning, and career development opportunities.
• Inclusive workplace with employee resource groups and inclusion initiatives.
• Global and local benefits, including hotel rates and country-specific perks.
• Up to 53% off stays as a team member at hirify.global hotels worldwide.
• At least 30% off for friends and family, plus discounts on breakfast, food and beverage, spa services, and more.