Service Reliability Lead 100% (f/m/d)

Location: Madrid, Spain

Company

hirify.global is establishing Service Reliability as a strategic capability across its global Digital Transformation delivery organization.

What you will do

• Establish and continuously evolve the Service Reliability framework, principles, standards, governance, and best practices across six Agile Release Trains.
• Define practices for resilience, availability, recoverability, operational readiness, production acceptance, and service health management.
• Co-create observability and end-to-end monitoring strategies, including instrumentation, alerting, telemetry, and executive and operational dashboards.
• Define and improve SLIs, SLOs, SLAs, error budgets, production KPIs, and reliability reporting aligned with business needs.
• Coach ARTs, Engineering Leads, ITSOs, and Product Managers, while partnering with Operations, Product Management, Risk & Compliance, and senior leadership.
• Analyze incidents, disruptions, and service-performance data to reduce production incidents, improve availability, and identify automation opportunities.

Requirements

• Proven experience in Service Reliability, Site Reliability Engineering, Production Operations, Service Management, or a related function in large-scale enterprise environments.
• Strong understanding of IT Service Management principles, operational processes, availability management, resiliency patterns, operational readiness, and production support models.
• Expertise in observability, monitoring, service health management, and reliability engineering, including hands-on configuration and use of monitoring platforms.
• Experience establishing and driving strategies, frameworks, governance models, and reliability practices across scaled Agile Release Train organizations.
• Experience defining and managing SLAs, SLOs, SLIs, error budgets, production KPIs, and operational improvement initiatives.
• Practical experience with Dynatrace, Splunk, ServiceNow, Jira, and Confluence.
• Ability to analyze service-performance data and production incidents to identify systemic improvement opportunities.
• Strong facilitation, stakeholder management, communication, and influencing skills across technical, executive, engineering, operations, risk, compliance, and business audiences.
• Experience in globally distributed and multicultural organizations, with a strategic, hands-on, self-driven, and pragmatic approach.

Nice to have

• Experience with Grafana, Prometheus, or similar technologies.

Culture & Benefits

• Work within the Shared Delivery & Services team to build a scalable Service Reliability practice.
• Collaborate across a global Digital Transformation organization and six Agile Release Trains.
• Contribute to a reliability-first culture focused on proactive prevention, measurable outcomes, and continuous improvement.

Hiring process

• Submit a full job application through the online application tool.