Associate Customer Success Manager (SMB)

TL;DR

Ashirify.globalate Customer Success Manager (SMB): Managing a high-volume portfolio of small business customers with an accent on product adoption, engagement, and gross revenue retention. Focus on executing engagement playbooks, monitoring health signals, and driving value realization for multi-location brands.

Location: Manila, Philippines (Office)

Company

hirify.global is a leader in AI-powered marketing solutions for multi-location businesses, providing a digital workforce that automates and scales local marketing tasks.

What you will do

• Manage a high-volume portfolio of SMB customers as the primary point of contact.
• Execute the defined customer engagement model, including success planning and cadence-based outreach.
• Drive product activation, early adoption, and value realization.
• Monitor customer health signals to proactively identify and mitigate churn risks.
• Partner with Sales on renewal negotiations and identify expansion opportunities.
• Document customer interactions and insights within CRM systems.

Requirements

• 3+ years of experience in customer-facing roles such as Customer Success, Account Management, or Support.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Basic understanding of SaaS business models or technology platforms.
• Must be based in Manila, Philippines for this office-based role.

Nice to have

• Experience working with SMB customers in a SaaS environment.
• Familiarity with CRM systems and customer health tools.
• Exposure to retention or renewal processes.
• Bachelor’s degree in Business, Communications, Marketing, or related field.

Culture & Benefits

• Comprehensive benefits package including health, dental, and vision insurance.
• 401(k) plan with employer match.
• Flexible paid time off and quarterly wellness days.
• Paid holidays and unique employee engagement programs.
• Collaborative, fast-paced, and agile work environment.