Technical Support Specialist (Fintech)

TL;DR

Technical Support Specialist (Fintech): Providing expert support for cloud-based spend management solutions with an accent on diagnosing complex technical problems and improving support processes. Focus on managing API integrations, data processing, and collaborating with L2/L3 teams to ensure customer success.

Location: Hybrid (Tunis)

Company

Global leader in cloud-based spend management solutions using AI to simplify accounts payable and finance operations.

What you will do

• Serve as the primary point of contact for customers, collaborating closely with level 2 and 3 support teams.
• Diagnose and take ownership of complex technical or functional problems.
• Participate in bug bashes for new versions and create expert knowledge articles.
• Submit product enhancement requests and automate customer support tasks.
• Propose and implement improvements to the backend and diagnostic tools.

Requirements

• Technical degree or equivalent experience, ideally in information technology.
• Proven experience in a SaaS company, software integrator, or CRM/Call center.
• Fluent in both French and English (mandatory).
• Proficiency in Excel, including advanced features like pivot tables.
• Experience with API management and data import/export processing.
• Must be based in Tunis for hybrid work.

Nice to have

• Spanish language proficiency.

Culture & Benefits

• Collaborative, meritocratic work culture with supportive leadership.
• Opportunities for professional development and career growth.
• Comprehensive benefits package including medical, dental, and vision coverage.
• Paid time off and retirement benefits.
• Emphasis on work-life balance and flexibility.