Java IVR Application Developer (Cloud)

TL;DR

Java IVR Application Developer (Cloud): Developing and maintaining cloud-based, stateful IVR applications for voice contact center systems with an accent on microservices architecture and distributed systems. Focus on troubleshooting production issues, implementing operational improvements, and integrating voice solutions with internal services.

Location: Remote (Global). The company offers a ForeverRemote work culture and a relocation program to Canada.

Company

hirify.global is a global IT services and consulting company supporting digital transformation for large enterprises with a culture of relentless performance.

What you will do

• Design, develop, and maintain IVR applications based on business and technical requirements.
• Integrate IVR solutions with key internal services.
• Monitor IVR systems and implement operational improvements to enhance customer experience.
• Troubleshoot and resolve issues within the voice contact center and IVR environments.
• Collaborate with project managers to ensure the timely and high-quality delivery of solutions.
• Participate in forward-looking initiatives to improve call steering and IVR architecture.

Requirements

• 4+ years of professional software development experience with a strong focus on Java.
• Strong Java programming skills in Java EE and Spring Boot / Spring Core.
• Practical experience designing and developing microservices and distributed systems.
• Hands-on experience with cloud platform engineering, preferably AWS.
• Experience with containerization and orchestration using Docker and Kubernetes.
• Experience with Golang at a foundational level of at least 1 year.

Nice to have

• Understanding of voice contact center systems and IVR platforms.
• Experience developing IVR applications.
• Understanding of AI integration and LLM-based architectures.
• Familiarity with voice technologies and speech standards (VoiceXML, SRGS, MRCP, CCXML).

Culture & Benefits

• ForeverRemote work culture providing flexibility.
• Comprehensive compensation and benefits package including health insurance.
• Professional development opportunities including certification programs and mentorship.
• Relocation program available.
• Inclusive and supportive multicultural environment.