Senior Key Account Manager (Edtech)

TL;DR

Senior Key Account Manager (Edtech): Driving retention, growth, and strategic partnerships across high-value UK accounts with an accent on consultative engagement and multi-threaded stakeholder management. Focus on executing strategic account plans, identifying upsell opportunities, and ensuring customer priorities are met through cross-functional collaboration.

Location: Must be based in the UK (London or Leicester preferred).

Company

hirify.global provides software solutions for childcare professionals and parents to streamline communication, reduce administrative stress, and improve pedagogical planning.

What you will do

• Manage and grow a portfolio of high-value accounts by building strong relationships with senior stakeholders.
• Develop and execute strategic account plans to drive retention, adoption, and expansion.
• Identify and pursue upsell and cross-sell opportunities through consultative engagement.
• Collaborate with Product, Sales, and Customer Success teams to advocate for account needs.
• Own account forecasting, pipeline management, and reporting to ensure visibility on growth and risks.
• Contribute to a culture of knowledge-sharing and continuous improvement within the Key Account Management team.

Requirements

• 2+ years of experience in strategic account management or customer success.
• Strong executive-level communication and interpersonal skills.
• Commercial sharpness with a proven ability to drive growth and own outcomes.
• Proficiency with CRM tools such as HubSpot and ability to analyze account data.
• Ability to remain calm under pressure and handle escalations professionally.
• Must be based in the UK.

Culture & Benefits

• Collaborative environment with a focus on ownership and trust.
• Access to onsite learning from peers, leaders, and coaches.
• Regular team and company activities.
• Ongoing personal and professional development opportunities.
• Top-tier equipment provided, including noise-cancelling headphones.

Hiring process

• Video conversation with the People & Talent team.
• Rational thinking test.
• Interview with the Head of Key Account Management (UK&I).
• Case study or skills test with a panel interview.
• Final conversation with the UK General Manager.