IT Support Intern

TL;DR

IT Support Intern: Providing first-level technical assistance and hardware maintenance for a global gaming hardware company with an accent on troubleshooting Windows and Mac environments. Focus on managing IT assets, supporting infrastructure deployments, and resolving end-user technical incidents.

Location: Singapore

Company

A global leader in high-performance gaming hardware, software, and systems, dedicated to revolutionizing the gaming experience.

What you will do

• Deliver first-level technical assistance to end users across the organization.
• Manage IT assets, software licenses, and inventory records.
• Support the deployment and configuration of systems including laptops, desktops, and Mac OS.
• Perform hardware maintenance such as RAM, battery, and hard-disk replacements.
• Provide support for IT infrastructure including printers, CCTV, biometric access, and telephony systems.
• Participate in ad-hoc IT projects such as server patching and software migrations.

Requirements

• Good working knowledge of IT hardware and administration in Microsoft Windows and Mac OS environments.
• Proficiency with Microsoft technologies including Windows 10, Office 365, and Windows Server.
• Basic understanding of network and server setup.
• Strong analytical and problem-solving skills.
• Ability to work under pressure and communicate effectively with non-technical users.
• Willingness to learn and ability to work independently.

Culture & Benefits

• Opportunity to work in a global, gamer-centric environment.
• Accelerated personal and professional growth.
• Inclusive and diverse workplace culture.
• Hands-on experience with enterprise-level IT service management.