Manager, CSM (Fintech)

TL;DR

Manager, CSM (Fintech): Leading a team of Customer Success Managers to drive adoption, client satisfaction, and revenue growth for banking customers with an accent on fraud prevention and authentication solutions. Focus on improving customer success programs, managing key performance indicators, and fostering strategic partnerships to ensure long-term client value.

Location: Must be based in or able to commute to New York, NY (Hybrid)

Salary: $165,000–$180,000 plus sales incentive plan

Company

hirify.global is a leader in phone-centric identity tokenization and cryptographic authentication, helping over 1,000 enterprise customers reduce fraud and enhance digital security.

What you will do

• Lead, coach, and mentor a team of Customer Success Managers to build strong client relationships.
• Develop and implement strategies to enhance cross-departmental collaboration and process efficiency.
• Manage key performance indicators including customer pass rates, volume changes, and revenue opportunities.
• Partner with Sales and Account Management to create expansion plans and achieve revenue growth targets.
• Conduct Quarterly Business Reviews to present value delivered and align product capabilities with client needs.
• Act as an internal client advocate and support implementation teams during the onboarding process.

Requirements

• 8+ years of experience in customer success or customer-facing roles.
• hirify.globaln track record in scaling a customer success organization.
• Experience in cybersecurity, fintech, or fast-growing startups.
• Strong understanding of fraud prevention, detection, and authentication techniques.
• Demonstrated leadership skills with the ability to articulate strategy and facilitate complex decision-making.
• Business acumen with a problem-solving attitude and ability to adapt to fast-paced environments.

Culture & Benefits

• Competitive salary, bonus plan, and equity participation.
• Comprehensive medical benefits for employees and families.
• 401(k) retirement plan with company match.
• Unlimited vacation policy and flexible working hours.
• Wellness support including EAP and well-being reimbursement.
• Daily lunch stipend for office days.