Project Manager (Delivery)

TL;DR

Project Manager (Delivery): Driving courier retention and engagement initiatives across the Delivery business with an accent on data-driven decision-making and cross-functional collaboration. Focus on structuring complex business problems, running experiments, and developing scalable loyalty mechanisms to improve courier experience and long-term engagement.

Location: Must be based in Tbilisi, Georgia (Hybrid work model).

Company

hirify.global is a global ride-hailing and multi-service tech company on a mission to challenge injustice by creating fair choices for millions of people worldwide.

What you will do

• Own courier retention and engagement initiatives from opportunity identification to implementation.
• Define hypotheses, run experiments, and scale initiatives in partnership with Product, CRM, and Marketing teams.
• Develop key retention mechanisms, including the Courier Loyalty Program and feedback ecosystems.
• Translate business objectives into clear requirements and coordinate execution across stakeholders.
• Analyze courier behavior and retention trends to identify growth opportunities and churn drivers.
• Build analytical frameworks to support data-driven decision-making and prioritization.

Requirements

• 3+ years of experience in project management, product management, business analytics, or strategy.
• English: B2+ proficiency required (resume must be submitted in English).
• Strong analytical mindset with advanced Excel skills (SQL is an advantage).
• Solid understanding of product metrics, unit economics, and business performance drivers.
• Ability to structure ambiguous business problems and lead cross-functional initiatives.
• Highly autonomous and proactive approach to operating in fast-changing environments.

Nice to have

• Experience in marketplace, mobility, or delivery businesses.
• Background in retention, engagement, loyalty, or lifecycle management initiatives.

Culture & Benefits

• Access to mentoring, career consulting, and professional learning programs.
• Opportunities for international experience via the Global Talent Exchange Program.
• Participation in company-wide challenges, social impact, and volunteering projects.
• Support for language skill improvement through co-financed courses and speaking clubs.
• Collaborative environment with a focus on initiative and open communication.

Hiring process

• Application review.
• Hiring Manager Interview.
• Offer.