NOC Engineer (Telecom)

TL;DR

NOC Engineer (Telecom): Monitoring and troubleshooting IP and transmission network services in a Network Operations Center with an accent on TCP/IP, MPLS, BGP, QoS, and xWDM fault handling. Focus on incident ownership, first-line resolution, SLA tracking, and producing root cause analysis and outage reports with clear communication during major incidents.

Location: Remote (Buenos Aires, Argentina)

Company

hirify.global is a tech service provider supporting enterprise clients worldwide with global delivery centers and connectivity-focused operations.

What you will do

• Monitor the network across IP and transmission platforms (including xWDM) and underlying infrastructure (sites and fiber).
• Respond to alarms, initiate troubleshooting, and resolve faults and outages to restore service.
• Handle incidents end-to-end, aiming for first-line resolution and minimizing escalation to second-level support.
• Coordinate with third-party providers (hardware vendors, field support, and network providers) during troubleshooting.
• Maintain accurate incident documentation, structured technical reporting, and stakeholder communication during major incidents.
• Track SLA commitments, follow up on progress, and prepare root cause analysis and outage reports; act as SPOC during planned maintenance.

Requirements

• 3–5+ years of experience in a NOC or similar environment.
• Strong network troubleshooting expertise across IP and/or transmission platforms.
• Solid knowledge of TCP/IP, MPLS, BGP, QoS, and xWDM technologies.
• CCNP Enterprise level knowledge (for IP-focused roles) or equivalent practical experience.
• Hands-on experience with network monitoring tools, incident handling, and fault management.
• Experience working with Linux/Windows environments and strong communication skills for internal and external collaboration.

Nice to have

• Scripting experience (Python or Bash).
• Telecom industry background (TELCO).
• Experience configuring or improving NOC monitoring tools.
• Experience working in an international environment.

Culture & Benefits

• Continuous learning and career growth opportunities.
• Professional training plus English/Spanish language classes.
• Comprehensive medical insurance and mental health support.
• Specialized benefits program (fitness activities, hobbies, pet care, and more).
• Flexible working hours and an inclusive, supportive culture.

Hiring process

• Interviews to assess NOC experience, troubleshooting approach, and communication skills.
• Evaluation of technical knowledge across IP/transmission and incident management practices.