Email Operations Specialist (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Email Operations Specialist (SaaS): Managing and configuring email channel capabilities and IP pools for customers to ensure efficient onboarding and deliverability with an accent on operational excellence and technical documentation. Focus on optimizing the email onboarding experience and collaborating across GTM, Product, and Sales teams to scale operations.
Location: Hybrid in São Paulo, Brazil
Company
is a leading customer engagement platform that leverages AI to help brands deliver personalized, cross-channel customer experiences.
What you will do
- Configure email channel capabilities for both new and existing clients.
- Manage client IP pools to ensure timely assignments and meet setup target times.
- Establish and maintain technical documentation, including best practices, compliance playbooks, and ESP-specific guides.
- Collaborate with GTM teams, Product, Sales, RevOps, and email partners on program logistics.
- Manage a personal ticket queue to ensure regular turnover and completion of setups.
- Provide input for tooling to improve the email setup process.
Requirements
- 1-3 years of experience in an operational role with a technical product, ideally within SaaS, mobile, or marketing automation.
- Experience with direct customer contact and a strong customer-centric approach.
- Strong problem-solving mindset and attention to detail.
- Ability to learn complicated systems and manual processes quickly.
- Must be based in São Paulo for hybrid work.
Nice to have
- Knowledge of the ecosystem.
- Experience with SparkPost and/or SendGrid email systems.
- Familiarity with tools such as Looker, Tray.io, FinancialForce, Slackbots, or PagerDuty.
Culture & Benefits
- Competitive compensation that may include equity.
- Retirement and Employee Stock Purchase Plans.
- Comprehensive medical, dental, vision, life, and disability benefit plans.
- Flexible paid time off and equal paid parental leave.
- Professional development via formal career pathing and a yearly learning stipend.
- Collaborative and transparent culture recognized as a Great Place to Work®.
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