Director Of Digital Customer Experience & AI (SaaS)

TL;DR

Director of Digital Customer Experience & AI (SaaS): Leading the strategy and implementation of AI-driven customer experience layers within a complex enterprise ecosystem with an accent on intelligent agent design and workflow automation. Focus on bridging Product, Engineering, and Customer Success to build scalable, user-centered AI solutions that drive task completion and operational efficiency.

Location: Must be based in the United States

Company

hirify.global is a platform facilitating AI-powered matching between candidates and hiring companies.

What you will do

• Define and own the vision and roadmap for AI-driven customer experience across the full customer journey.
• Lead the design of intelligent agent behaviors to ensure clarity, consistency, and usability.
• Establish scalable AgentOps frameworks to monitor and improve AI experiences.
• Drive integration strategy across core enterprise systems to ensure effective orchestration.
• Translate complex technical processes into intuitive, customer-facing experiences.
• Collaborate cross-functionally to align AI capabilities with real user needs and track success metrics.

Requirements

• Must be based in the United States
• 8–12+ years of experience in enterprise software, customer experience, or digital transformation.
• Strong expertise in AI-driven systems, agent workflows, and customer experience design.
• Deep familiarity with Microsoft ecosystem technologies (Azure, Dynamics 365, Copilot).
• Background in system integration, APIs, and workflow orchestration.
• Strong cross-functional leadership and executive communication skills.

Culture & Benefits

• Competitive executive-level compensation package including salary and bonus.
• Fully remote or hybrid flexibility.
• Opportunity to lead cutting-edge AI transformation in a high-impact role.
• Collaborative, cross-functional innovation environment.
• Exposure to advanced AI, automation, and enterprise platform technologies.
• Inclusive and people-focused workplace culture.