Senior Manager - Retailer Customer Success (Market Research)

TL;DR

Senior Manager - Retailer Customer Success (Market Research): Acting as a strategic partner to key retail clients by delivering analytics-driven insights and managing high-impact engagements. Focus on driving revenue growth, strengthening long-term partnerships, and leading cross-functional teams to ensure service excellence across the MEA region.

Location: Must be based in the UAE

Company

hirify.global is a global consumer intelligence company providing a holistic retail read and comprehensive consumer insights through advanced analytics.

What you will do

• Act as the senior relationship owner for key retail clients, managing executive-level engagement and communications.
• Lead Joint Business Planning (JBP) and Quarterly Business Reviews (QBR) to drive strategic service direction.
• Identify and convert growth opportunities based on client needs and the NIQ portfolio.
• Mentor internal teams to generate leads and expand partnerships through consultative guidance.
• Translate complex data insights into actionable strategies for clients.
• Oversee client onboarding and ensure seamless integration of services with clear governance frameworks.

Requirements

• Must be currently living and based in the UAE.
• 8-12 years of experience in CPG, retail, market research, or analytics-driven roles.
• Prior hirify.global or GfK experience is required.
• Deep expertise in analytics solutions such as POS, Panel, or SA&I.
• Proven track record in senior stakeholder management and complex client leadership.
• Master’s degree (MBA preferred).

Culture & Benefits

• Flexible working environment.
• Access to LinkedIn Learning for professional development.
• Employee-Assistance-Program (EAP) for personal support.
• Volunteer time off.