Customer Service Agent (French)

TL;DR

Customer Service Agent (French): Providing premium support to passengers and chauffeurs via calls, chat, and email with an accent on luxury communication standards and SLA adherence. Focus on resolving complex service issues and maintaining high customer satisfaction in a fast-paced contact center.

Location: Office-based in Dubai, UAE

Salary: AED 9,000 per month

Company

hirify.global is a premium transportation scale-up providing five-star chauffeuring services across Europe, the US, and the Middle East.

What you will do

• Deliver high-level customer service via calls, live chat, and emails to passengers and chauffeurs.
• Ensure strict adherence to operational SLAs to protect customers' time.
• Maintain rigorous luxury communication standards in all interactions.
• Investigate and resolve service issues quickly and efficiently.
• Collect and escalate customer feedback to senior management to drive service improvements.

Requirements

• Location: Must be able to work in the office in Dubai.
• Languages: Fluency in both spoken and written English and French.
• Availability: Flexibility to work shifts, including nights and weekends.
• Experience in a customer-facing role within the luxury service industry.
• Ability to thrive in a high-volume, fast-paced contact center environment.
• Technical proficiency and excellent interpersonal skills.

Nice to have

• Previous experience working in a call center.

Culture & Benefits

• Competitive monthly salary with quarterly KPI-based bonuses.
• Private medical insurance.
• Professional development stipend.
• Monthly credits for hirify.global journeys.
• Provision of best-in-class working equipment.