Client Success Manager (ERP)

TL;DR

Client Success Manager (ERP): Managing and expanding partnerships with enterprise clients to drive adoption, retention, and cross-sell opportunities with an accent on executive relationship building and ROI delivery. Focus on leading client lifecycles, coordinating cross-functional teams, and ensuring high satisfaction across a diverse portfolio of Oracle, SAP, and Salesforce users.

Location: Must be based in Dubai, UAE

Company

hirify.global is a global provider of mission-critical enterprise software support, managed services, and innovative Agentic AI ERP solutions for Oracle, SAP, and VMware software.

What you will do

• Drive client retention, cross-sell opportunities, and advocacy through strategic account planning.
• Build and maintain C-level and executive relationships to establish trusted advisor status.
• Deliver and communicate ROI throughout the client lifecycle to ensure active engagement.
• Coordinate across executive leadership, sales, service delivery, and marketing teams.
• Monitor client consumption of services using standard dashboards and provide detailed status reporting.
• Implement social and digital selling strategies to maximize portfolio opportunities.

Requirements

• 10+ years of experience in Consultative Sales, Account Management, or Business Development.
• Mandatory: Fluent English and Arabic (Written & Spoken).
• Specific experience with Oracle, SAP, or Salesforce.
• Proven track record of managing large portfolios and negotiating support contracts.
• Must be based in Dubai, UAE.
• Experience working with complex, multi-divisional, and multi-geographical clients.

Nice to have

• French language skills.

Culture & Benefits

• Opportunity to work with a Nasdaq-listed global leader in enterprise software support.
• Collaborative culture focused on mutual respect and innovation.
• Commitment to diversity, inclusion, and philanthropic efforts through the hirify.global Foundation.
• Competitive compensation, bonuses, and benefits package.