IT Service Design and Transition Manager

TL;DR

IT Service Design and Transition Manager (ITSM/ITIL): Managing the design and transition of new or modified IT services from project phase to live operational environments with an accent on ITIL principles, process ownership, and cross-functional coordination. Focus on leading the Design and Transition pod to ensure scalable, maintainable, and customer-centric service delivery.

Location: Manila, Philippines

Company

hirify.global is an engineering and infrastructure advisory company that co-creates innovative solutions for some of the world's most complex challenges.

What you will do

• Design and transition new or changed services into live environments, ensuring they meet stakeholder expectations for quality, cost, and timelines.
• Lead the Design and Transition pod, ensuring service design is embedded within the technical organization.
• Act as process owner for UX and Adoption, Service Level Management, Service Transition, Configuration Management, and Asset Management.
• Collaborate with project teams, service owners, and support groups (L1/L2) to ensure seamless transition to business-as-usual (BAU) operations.
• Develop and document operating procedures for each service management area and drive continual improvement.
• Ensure an efficient, customer-centric delivery model in collaboration with internal and external service providers.

Requirements

• Degree level education or equivalent professional training and experience.
• At least five years’ experience working in an IT service environment within a complex and diverse organisation.
• At least two years’ experience in a service environment where ITIL service management principles and processes are implemented.
• Demonstrable leadership capability and ability to inspire multi-disciplinary teams.
• Proven experience working in a matrix organisation using negotiating and influencing skills.
• Technical background to understand core system architectures and the impact of new technologies.

Culture & Benefits

• Culture based on respect, trust, and inclusiveness, where diversity fuels creativity.
• Opportunity to work on some of the most challenging and complex projects globally.
• Environment that encourages innovation, eminence, and digital transformation.
• Supportive atmosphere focused on collaboration and "bringing ideas to life".