Safer Gambling Advisor

TL;DR

Safer Gambling Advisor (iGaming): Supporting player well-being and promoting responsible gaming through proactive account monitoring and empathetic communication. Focus on identifying potential harm, conducting affordability checks, and making balanced risk-based decisions to ensure a safe gaming environment.

Location: Must be based in the UK (North East preferred)

Company

A leading online gaming company dedicated to player safety and responsible play.

What you will do

• Monitor player accounts to identify patterns suggesting potential harm.
• Engage in supportive, empathetic conversations with players via phone, chat, and email.
• Assist players with affordability checks and the use of safer gambling tools.
• Manage escalations from the Customer Support team and make balanced, quick decisions.
• Maintain accurate documentation of all player interactions and support provided.
• Stay current with safer gambling best practices and share knowledge within the team.

Requirements

• Must be based in the UK.
• Strong experience in a customer service role, preferably in a contact center.
• Confidence in discussing sensitive topics with empathy and clarity.
• Ability to make risk-based decisions and spot trends.
• Strong attention to detail and analytical skills.
• Ability to work flexible hours, including days, evenings, nights, and weekends.

Culture & Benefits

• Competitive salary and bonus scheme.
• Private healthcare and pension contributions.
• Home setup contribution.
• Comprehensive training and professional development opportunities.
• Inclusive culture that values diversity and individual well-being.