Client Success Manager (Spanish-Speaking, iGaming)

Location: Greece

Company

hirify.global develops B2B sportsbook and betting products with risk management and omnichannel support for the iGaming industry.

What you will do

• Lead strategic client engagements, including business reviews, product updates, and performance discussions.
• Manage high-value accounts across client success, account management, retention, and growth.
• Guide clients through pre-integration, onboarding, product enablement, and technical escalations.
• Develop playbooks, guides, best practices, knowledge bases, SOPs, and FAQs.
• Support promotional strategy, campaign planning, risk-management discussions, and revenue growth.
• Standardize client-facing processes and deliver product and process training.

Requirements

• 5+ years of experience in Client Success, Account Management, or related client-facing roles.
• Experience with product lifecycle management, SaaS integrations, or technical onboarding.
• Strong presentation, communication, relationship-building, organization, and process-improvement skills.
• Ability to translate technical concepts into business value and manage cross-functional stakeholders.
• Experience using metrics such as usage data, revenue tracking, and churn indicators.
• Fluent English and Spanish

Culture & Benefits

• Comprehensive health insurance and 100% paid sick leave.
• 20 paid vacation days plus 6 additional days for important family events or celebrations.
• Continuous learning opportunities and tailored language courses.
• International, diverse team focused on B2B betting product development.
• Corporate events, team-building activities, top-quality equipment, and a welfare program.
• Support for significant personal milestones, including marriage and parenthood.