Client Success Manager (iGaming)

TL;DR

Client Success Manager (iGaming): Driving strategic client engagement and ensuring long-term success for high-value partners with an accent on product enablement and technical onboarding. Focus on managing the full customer lifecycle, optimizing account growth, and translating complex technical betting solutions into business value.

Company

hirify.global is an award-winning provider of premium sportsbook solutions, powering omni-channel betting experiences for millions of players globally.

What you will do

• Lead strategic client engagements including QBRs, product updates, and performance reviews.
• Act as a hybrid Account and Success Manager to drive retention and account expansion.
• Guide clients through pre-integration and onboarding to reduce technical friction.
• Develop client-facing resources such as playbooks, guides, and best practices.
• Collaborate with Sales to handle escalations and manage risk-related conversations.
• Deliver internal and external training on product features and operational processes.

Requirements

• 5+ years of experience in Client Success, Account Management, or similar client-facing roles.
• Fluent English and Spanish proficiency required.
• Strong understanding of product lifecycles, SaaS integrations, or technical onboarding.
• Proven ability to manage cross-functional stakeholders and drive client outcomes.
• Experience with metrics-based decision-making using usage and revenue data.
• Excellent presentation, communication, and relationship-building skills.

Culture & Benefits

• Comprehensive health insurance coverage.
• 20 days of paid vacation plus 6 additional days for family events.
• 100% paid sick leave.
• Continuous learning and growth opportunities with tailored language courses.
• Access to top-quality hardware and equipment.
• Vibrant international team culture with regular corporate events and team-building.