IT Monitoring Specialist

TL;DR

IT Monitoring Specialist: Ensuring the monitoring, qualification, and dispatching of alerts for an operational team with an accent on fast response times and maintaining high service quality. Focus on analyzing incoming alerts, coordinating with technical teams, and ensuring complete documentation of incident management processes.

Location: Must be based in Luxembourg

Company

hirify.global is an independent technology consulting firm providing guidance and solutions to businesses across 60+ countries.

What you will do

• Monitor and handle alerts received through various communication channels.
• Analyze incoming alerts to determine priority and criticality levels.
• Ensure initial management of alerts within a 15-minute timeframe.
• Dispatch incidents to appropriate technical teams following defined procedures.
• Coordinate with on-call teams and follow up on incidents until resolution or handover.
• Maintain accurate documentation and traceability of all operational actions.

Requirements

• Previous experience in IT monitoring, supervision, technical support, or incident management.
• Strong analytical skills with the ability to prioritize urgent situations.
• Excellent communication skills and ability to collaborate effectively with technical teams.
• Strong sense of service, attention to detail, and adherence to operational procedures.
• Ability to work in a fast-paced environment requiring responsiveness and organization.
• Must be based in Luxembourg.

Culture & Benefits

• International community with 110+ nationalities.
• Robust training system via internal Academy with 250+ modules.
• Vibrant workplace with frequent team events and afterworks.
• Commitment to ESG and sustainability through the WeCare Together program.
• Environment fostering trust and internal career growth.

Hiring process

• Brief virtual or phone conversation to discuss motivations and fit.
• Average of 3 interviews with the line manager and team members.
• Potential case study, role play, or technical assessment depending on the role.