Technical Support Engineer (Fintech)

TL;DR

Technical Support Engineer (Fintech): Provide advanced technical support and troubleshooting for a web-based loan origination system with an accent on cloud environments, APIs, and system integrations. Focus on resolving complex technical issues, ensuring system stability, and supporting security and risk mitigation.

Location: Remote (Egypt)

Company

hirify.global develops the Mortgage Cadence Platform, an all-in-one loan origination system with customizable workflows and robust API integrations.

What you will do

• Provide advanced technical support for web-based loan origination systems, ensuring timely issue resolution
• Troubleshoot complex problems across applications, APIs, integrations, and system configurations
• Support and maintain cloud-based environments including Azure services
• Analyze error logs, SQL queries, XML mappings, and network connectivity issues
• Collaborate with development, QA, and DevOps teams to resolve critical production issues
• Manage support tickets, prioritize effectively, and ensure SLA compliance

Requirements

• Location: Must be based in Egypt
• 2+ years experience in technical support preferred
• Strong troubleshooting skills and deep knowledge of web technologies
• Experience with SQL, Azure, DNS, networking, XML mapping, and APIs
• Strong communication and multitasking abilities
• Passion for security, risk mitigation, and quality focus