Customer Success Specialist (GolfNow)

TL;DR

Customer Success Specialist (GolfNow): Managing existing accounts and driving product adoption for the GolfNow platform with an accent on client satisfaction, retention, and strategic business growth. Focus on building strong partner relationships, recommending revenue-generating strategies, and collaborating with sales teams to expand platform offerings.

Location: Must be based in Orlando, FL. This position is hybrid, requiring a minimum of three days per week in the Orlando office.

Company

hirify.global is a global media and entertainment company operating iconic brands across news, sports, and digital platforms.

What you will do

• Manage existing accounts to ensure high client satisfaction and account retention.
• Drive the adoption of core GolfNow products including Platform, Connect, and ClubBuy.
• Develop and implement strategic business initiatives to expand service offerings for partners.
• Analyze distribution channel performance and recommend pricing and yield strategies to increase partner revenue.
• Collaborate with the broader sales and activations teams to support partner business operations.
• Assist in cold calling initiatives to secure new partners for the platform.

Requirements

• Must be based in or willing to work in Orlando, FL.
• 1+ years of relevant work experience.
• Exceptional interpersonal and communication skills.
• Ability to work in a hybrid office setting, including three days per week in the Orlando office.
• Strong organizational and time management skills.
• Willingness to work weekends with short notice.

Nice to have

• Bachelor’s degree in advertising, marketing, or business.
• Experience in e-marketing or online distribution.
• Previous experience in sales development or strategy.

Culture & Benefits

• Opportunity to work with a leading media and entertainment organization.
• Commitment to fair and equitable compensation practices.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Collaborative environment focused on professional growth and operational excellence.

Hiring process

• External candidates may be required to attend an in-person interview at a company location.