Product Manager - Mobile & Customer Portal (Fintech)

TL;DR

Product Manager - Mobile & Customer Portal (Fintech): Leading the development and optimization of the mobile app and customer portal to enhance the policyholder journey with an accent on user experience, customer empathy, and omnichannel integration. Focus on driving a data-informed roadmap, designing A/B tests, and reducing friction in the onboarding to renewal flow.

Location: Based in Austin, TX

Company

Hippo is a tech-native insurance carrier platform that uses technology and data to make homeownership effortless.

What you will do

• Own the end-to-end policyholder journey across mobile apps and the customer portal, from onboarding to renewal.
• Conduct frequent customer interviews and analyze CSAT/NPS data to surface insights and drive product decisions.
• Develop a data-informed roadmap with success metrics tied to retention, cost to serve, and customer satisfaction.
• Translate insights into crisp requirements (PRDs, user stories) and partner with Engineering, Design, and Data teams to ship solutions.
• Design and execute A/B tests to iterate on product features and optimize user flows.
• Establish operating cadences for prioritization, stakeholder alignment, and performance tracking.

Requirements

• 3+ years of product management experience with full ownership of the product backlog.
• Proven track record of leading the end-to-end SDLC in collaboration with engineering teams.
• Strong design sensibility and a high bar for UX/UI craft.
• Ability to define success metrics, build measurement plans, and use data to tell a story.
• Fluency in experimentation, including designing valid A/B tests and interpreting results.
• Bachelor’s degree in Business, Finance/Accounting, Computer Science, or a related field.

Nice to have

• Experience in the insurance or fintech industries.
• Experience owning high-traffic, user-facing digital products, specifically native mobile apps for iOS and Android.
• Familiarity with customer support and CX tooling.
• Experience collaborating with growth or lifecycle marketing teams for re-engagement and renewal campaigns.

Culture & Benefits

• Comprehensive medical, dental, and vision plans (100% employer covered for dental & vision).
• 401(k) retirement plan and Flexible Spending Accounts (FSA).
• Eligibility for equity compensation.
• Flexible Time Off policy to encourage recharge.
• 12 weeks of parental leave through the Little Hippos Program.
• Onsite perks including snacks, drinks, and catered lunches.