Customer Content Lead (Education)

TL;DR

Customer Content Lead (Education): Leading and developing a high‑performing team to deliver customer‑focused content for teachers and learners with an accent on content strategy, quality assurance, and cross‑directorate collaboration. Focus on optimizing end‑to‑end delivery of training, event, and video content while integrating AI‑enabled tools to enhance effectiveness.

Location: Hybrid (2 days a week in office), must be based in Guildford or Manchester, UK

Salary: £42,700 – £51,000

Company

The largest provider of academic qualifications in the UK, dedicated to advancing education by enabling teachers and students to realize their potential.

What you will do

• Lead, develop, and coach a team of eight Content Coordinators to build capability and engagement.
• Oversee end‑to‑end delivery of customer‑facing content including training resources, event materials, and digital assets.
• Act as deputy to the Customer Content Manager, ensuring quality, pace, and alignment with brand standards.
• Collaborate across the Commercial Directorate to improve prioritization, delivery processes, and stakeholder alignment.
• Use data and insights to measure content performance and drive continuous improvement of the customer experience.
• Champion innovation and the adoption of AI‑enabled tools to enhance content effectiveness and workflows.

Requirements

• Demonstrable experience in people management, including capacity planning and performance development.
• Proven ability to manage multiple workstreams and deliver to time and budget.
• Strong stakeholder management and influencing skills to build relationships and manage conflict.
• Experience developing and improving operational processes to drive consistency and efficiency.
• Working knowledge of creative tools such as PowerPoint, Canva, InDesign, and Premiere Pro.
• Must be based in or able to work from the Guildford or Manchester offices (Hybrid).

Nice to have

• Experience leading content, training, or events functions within complex organizations.
• Experience delivering video content optimized for platforms like YouTube.
• Strong commercial and analytical capability to inform decision‑making through performance data.

Culture & Benefits

• Opportunity to make a tangible impact on education for teachers and students.
• Collaborative, ideas‑driven work environment with a focus on innovation.
• Flexibility and a commitment to a healthy work‑life balance.
• Visible and influential leadership role within the organization.

Hiring process

• Application via CV and cover letter.
• First stage remote interviews (scheduled for 30 June and 01 July).
• Second stage in-person interviews in Manchester or Guildford (scheduled for 07 and 08 July).