Senior Client Support Enterprise Specialist (Veterinary)

TL;DR

Senior Client Support Enterprise Specialist (Veterinary): Facilitating positive user experiences for enterprise hospital groups and administrators on a veterinary staffing platform with an accent on ticket workflow management, operational support, and cross-functional collaboration. Focus on resolving complex client issues, maintaining queue health, and providing administrative support to the Enterprise Account Management team.

Location: Remote (USA); Hybrid role if based in San Francisco.

Compensation: $28–$45 USD per hour (based on geographical tiering).

Company

hirify.global is an industry-leading veterinary staffing platform connecting animal healthcare professionals with hospitals to provide quality care.

What you will do

• Serve as the primary point-of-contact for enterprise-related customer inquiries.
• Monitor, triage, and manage the Enterprise support inbox and ticket workflow.
• Troubleshoot and resolve first-line issues for enterprise hospital groups.
• Escalate complex issues to Account Managers with clear documentation.
• Maintain internal trackers and Hubspot documentation for enterprise accounts.
• Track and report on enterprise support trends and recurring issues.

Requirements

• 3+ years of experience in client/customer support, account operations, or enterprise support.
• Veterinary hospital experience is required.
• Strong written communication skills for customer-facing messaging.
• Highly organized with the ability to manage multiple workflows simultaneously.
• Experience with customer support tools (Zendesk is a plus).
• Must be authorized to work in the United States.

Culture & Benefits

• Comprehensive health benefits with base medical plan covered at 100%.
• 401K retirement plan.
• Unlimited Paid Time Off.
• Paid Maternity/Paternity and reproductive care leave.
• Stipends for home office setup, continuing education, and wellness.
• Opportunity for domestic travel and team building events.