Customer Operations Back Office Expert

TL;DR

Customer Operations Back Office Expert (SAP): Managing complex order processing and administrative tasks with an accent on process efficiency and compliance. Focus on resolving high-level operational issues, mentoring junior staff, and optimizing interdepartmental workflows.

Location: Hybrid in Milan, Italy

Company

hirify.global is a global provider of professional information, software solutions, and services for clinicians, accountants, and other professionals.

What you will do

• Oversee complex order processing tasks and ensure strict compliance with internal policies.
• Resolve high-level operational and administrative problems to enhance customer satisfaction.
• Lead initiatives for process improvement and increased operational efficiency.
• Provide advanced troubleshooting for technical order issues and maintain detailed process documentation.
• Train and mentor junior associates to improve team performance.
• Analyze operational data to drive improvements and coordinate with other departments to streamline processes.

Requirements

• Experience gained in multinational environments.
• Proven familiarity with complex management systems, particularly SAP.
• Solid knowledge of project management principles.
• Strong proficiency in Microsoft Excel and handling/processing data files.
• Full willingness to travel.
• Ability to appear onsite at a hirify.global office for the recruitment process.

Culture & Benefits

• Hybrid work model allowing a mix of remote and office-based work.
• Opportunity to take a leadership role in process optimization and mentoring.
• Professional growth within a structured, global corporate environment.

Hiring process

• Interviews conducted without the assistance of AI tools or external prompts to ensure authenticity.
• Includes in-person interviews as part of the evaluation process.