Senior Reliability Operations Engineer (Robotics)

TL;DR

Senior Reliability Operations Engineer (Robotics): Leading operational reliability and incident response for robotic and cloud systems with an accent on Tier 2 support and automated remediation. Focus on designing runbooks, leveraging monitoring tools like Grafana and Prometheus, and coordinating high-pressure incident resolution across global teams.

Location: Penang, Malaysia

Salary: MYR 90,000 – 110,000

Company

hirify.global is reimagining urban logistics by deploying personable sidewalk robots for efficient commercial deliveries in major US cities.

What you will do

• Serve as the primary regional incident lead, coordinating technical investigations and stakeholder communication.
• Manage Tier 2 escalations using system diagnostics, logs, and metrics to remediate issues.
• Develop and maintain comprehensive runbooks, workflows, and operational documentation.
• Build and enhance automation scripts to streamline remediation and reduce manual operational overhead.
• Proactively monitor system health using Grafana, Prometheus, GCP Monitoring, and OpenTelemetry.
• Collaborate with SRE and product engineering teams to improve system stability and operability.

Requirements

• Bachelor’s degree in Computer Science, IT, Engineering or equivalent practical experience.
• 5+ years of professional experience in Reliability Operations, SRE, DevOps, or IT Operations.
• Strong proficiency with Linux and experience with Google Cloud Platform (GCP).
• Proven track record in Tier 2/3 technical investigations and structured incident response.
• Ability to participate in a shared weekend on-call rotation.
• Must be based in Penang, Malaysia.

Nice to have

• Experience operating robot fleets, IoT devices, or edge systems.
• Previous experience as an Incident Commander for high-severity events.
• Familiarity with incident management tools like PagerDuty, OpsGenie, or Grafana IRM.
• Strong networking fundamentals and experience with Tailscale or zero-trust networking.

Culture & Benefits

• Opportunity to work with tech industry veterans in a fast-paced, agile environment.
• Collaborative and respectful team culture focused on solving complex real-world robotics problems.
• Work with a diverse team leveraging machine learning and computer vision.