Reliability Operations Engineer (Robotics)

TL;DR

Reliability Operations Engineer (Robotics): Supporting the operational reliability of robotic and cloud systems with an accent on Tier 2 escalations and incident investigation. Focus on improving runbooks, enhancing observability using Grafana and Prometheus, and ensuring system stability across distributed physical device environments.

Location: Must be based in Penang, Malaysia

Salary: MYR 80K – MYR 100K

Company

hirify.global is reimagining urban delivery using personable sidewalk robots to reduce street congestion and support local businesses.

What you will do

• Lead incident investigations during regional daytime hours, providing updates and coordinating escalations.
• Respond to Tier 2 escalations from Tier 1 support using established runbooks, metrics, and diagnostics.
• Update and maintain operational documentation and runbooks based on new discoveries and feedback.
• Utilize observability tools such as Grafana, Prometheus, and GCP Monitoring to interpret metrics and identify anomalies.
• Collaborate with SREs and product engineering to enhance tooling and scripts for troubleshooting.
• Participate in a shared weekend on-call rotation to maintain continuous operational coverage.

Requirements

• Location: Based in Penang, Malaysia
• 2–4 years of experience in Reliability Operations, SRE, DevOps, or IT Operations.
• Proficiency with Linux, including system navigation and performing basic diagnostics.
• Experience with cloud platforms, preferably Google Cloud Platform (GCP).
• Ability to interpret metrics, logs, and traces using tools like OpenTelemetry.
• Bachelor’s degree in Computer Science, IT, Engineering, or equivalent hands-on experience.

Nice to have

• Exposure to robot fleets, IoT systems, or distributed physical device environments.
• Ability to write or modify lightweight scripts and automation to improve workflows.
• Familiarity with incident management platforms such as PagerDuty or OpsGenie.
• Strong networking fundamentals and familiarity with zero-trust tools like Tailscale.

Culture & Benefits

• Collaborative and respectful team environment focused on solving complex dynamic problems.
• Opportunity to work with cutting-edge robotics, machine learning, and computer vision.
• Agile and diverse workplace driven by tech industry veterans.